Getting in touch

The fastest way to reach us is by email:

Support: support@edusharktraining.com
Privacy / data requests: privacy@edusharktraining.com
General enquiries: info@edusharktraining.com
Phone: +91 8105 683 683 (Mon–Sat, 10:00–18:00 IST)

We aim to acknowledge every email within two working days.

Common questions

The app crashed on startup

This is almost always caused by a corrupted local data file. Try this in order:

1. Force-stop Praxia from Android Settings → Apps → Praxia → Force Stop, then reopen.
2. If it crashes again, clear app storage: Android Settings → Apps → Praxia → Storage & cache → Clear storage. This resets the app to a fresh state and removes your progress.
3. If it still crashes, email support@edusharktraining.com with your phone model, Android version, and the steps you took just before the crash.

The AI features show “Gemma init failed”

The cloud backend needs a valid API key and an active internet connection. Check:

• Your phone is online (open a webpage in your browser to confirm).
• The Praxia AI feature flag is enabled in the in-app settings.
• If you are using your own Hugging Face token, it is valid and has access to the model.

If you would prefer to run AI features fully on-device, see the Praxia page for the on-device build instructions when available.

I built a course but it isn’t showing on Home

Pull the Home screen down to refresh. If the course still isn’t there, the build may have failed mid-way. Tap the corner button → Build Course with Gemma 4, retype the topic, and try again.

I lost my streak after travelling

Streaks are checked against your phone’s local time. If your phone changed time zones, the streak engine may have counted a missed day. We are working on smarter time-zone handling for a future release. For now, the simplest fix is to keep practising one lesson a day in the new time zone.

How do I delete my data?

See the dedicated Data Deletion page. Short version: Profile tab → Settings → Delete my data, or uninstall the app.

The app is in English — can I change the language?

The UI is currently English only. AI features (Byte the tutor, AI-generated courses) accept and respond in many languages — just write your prompt in your language. Multilingual UI support is on the roadmap.

I’m a teacher / training partner — can I use Praxia in my classroom?

Yes. The app is free for classroom use. If you would like to discuss a partnership for adapting Praxia to your curriculum, please contact info@edusharktraining.com.

Reporting a bug

When you write to support@edusharktraining.com, including the following in your first email helps us resolve the issue faster:

• Your phone model (for example, Samsung Galaxy A15) and Android version.
• The Praxia version, shown in the Profile tab.
• What you were doing when the issue happened.
• What you expected to happen.
• What actually happened (a screenshot or screen recording is gold).

Feature requests

We read every suggestion. Send yours to support@edusharktraining.com with the subject “Feature idea”.

Privacy and policy questions

See the Privacy Policy for what data Praxia stores, the Terms & Conditions for the rules of use, and the Data Deletion page for how to remove your data.